RJ2 Technologies is a managed IT and cybersecurity provider headquartered in Deer Park, Illinois, a northwest suburb of Chicago. Jeff Dann founded the company in 1998 and still runs it as Founder and CEO. RJ2 supports small and mid-market businesses across Chicago and the Chicago suburbs with managed IT, co-managed IT, cybersecurity, backup and disaster recovery, phone systems, network infrastructure, and support for the line of business applications companies run every day.
What IT services does RJ2 Technologies offer Chicago small businesses?
RJ2 offers ten services, and most clients buy several of them under one agreement. The full list is managed IT services, co-managed IT services, cybersecurity, backup and disaster recovery, unified communications and VoIP, SkyCom hosted phone systems, managed network infrastructure, enterprise applications, line of business applications, and general IT support.
They break into four groups:
Keeping it running. Managed IT services and IT support. Network management, a helpdesk your staff can call, monitoring of critical systems, patching, and vendor coordination. See managed services.
Keeping it safe. Cybersecurity and backup and disaster recovery. Endpoint detection and response, email security, multi-factor authentication, awareness training, and a tested path back when something is lost. See cyber security services.
Keeping people talking. Unified communications, VoIP, and SkyCom, RJ2’s own white-labeled hosted phone service.
Keeping the business software working. Enterprise applications, line of business applications, and managed network infrastructure. The systems that are specific to your industry and that a generic helpdesk will not touch.
What should a Chicago small business look for in a managed IT provider?
Four things, and only one of them is on most provider websites. Ask who actually answers the phone at 7am, ask what happens when the problem needs someone on site, ask which security tools are included versus billed separately, and ask to speak to a client in your industry who has been with them more than three years.
Length of relationship is the signal most people skip. RJ2 has been in business since 1998, and one client wrote a reference letter describing an affiliation of almost 20 years. In an industry where providers get acquired and rolled up on a two-year cycle, a provider that has kept the same clients and the same owner for two decades is telling you something that a feature list cannot.
What is the difference between managed IT services and IT support?
IT support is what you buy when something is broken. Managed IT services is what you buy so that fewer things break. Support is reactive and usually billed by the hour or the ticket. A managed agreement is ongoing, covers monitoring, patching, and maintenance that happens whether or not you noticed a problem, and includes the helpdesk rather than metering it.
Most companies under about 100 people are better served by the managed agreement, because the hours they would spend on reactive tickets cost more than the agreement does and none of that spend prevents the next outage. Companies with their own IT staff often want the third option, co-managed IT, covered on managed services.
Does RJ2 Technologies serve Chicago and the Chicago suburbs?
Yes. RJ2 works with businesses throughout the Chicago metro, both in the city of Chicago and across the Chicago suburbs, and the headquarters is in Deer Park, Illinois, in the northwest suburbs. Its practical service area also reaches Rockford and northern Illinois, southeastern Wisconsin, and northwestern Indiana, and larger clients with multiple locations are supported nationwide.
Most work is done remotely, and a technician comes on site when the problem is physical: hardware, cabling, a server that will not come back up, an office move, or a new location standing up. RJ2 keeps a working space downtown at 333 S. Wabash Ave., Suite 2700, that engineers use when they are in the city for a client. It is a drop-in space, not a staffed office.
How do you get started with RJ2 Technologies?
Call 847-303-1194, email sales@rj2t.com, or book a discovery call from any service page. Existing clients who need help now call the support line at 847-303-1193 or use the immediate support link in the site header.
A first conversation is a review of what you are running now, where the gaps are, and what an agreement would cover.
